Frequently Asked Questions – protectivecasesale.com
Orders & Shipping
- How do I track my order?
Check your shipping confirmation email or visit protectivecasesale.com/track-order - What shipping options are available?
We offer Standard (3-7 days) and Expedited (2-3 days) shipping - Do you offer international shipping?
Yes, to select countries with varying delivery times
Returns & Warranty
- What’s your return policy?
30-day returns for unused products in original packaging - How do I make a warranty claim?
Visit protectivecasesale.com/warranty-claim - Are refunds processed immediately?
Refunds take 5-10 business days after we receive your return
Product Information
- How do I choose the right case?
Use our Product Finder at protectivecasesale.com/product-finder - Are your cases waterproof?
Protection levels vary by product – check individual product pages - Do cases work with wireless charging?
Most of our current models support wireless charging
Account & Payments
- How do I reset my password?
Use the “Forgot Password” link at protectivecasesale.com/login - What payment methods do you accept?
All major credit cards, PayPal, and Apple Pay - Can I change my order after placing it?
Contact us immediately if your order hasn’t shipped
Warranty & Repairs
- What does the warranty cover?
Defects in materials and workmanship - How long is the warranty period?
Varies by product (typically 1 year) - Where can I get my case repaired?
Start at protectivecasesale.com/repairs
Product Care
- How do I clean my case?
Use mild soap and water – avoid harsh chemicals - Can I recycle my old case?
Visit protectivecasesale.com/recycle for our program
For additional questions, visit our full Help Center at protectivecasesale.com/help-center