Returns & Exchanges – protectivecasesale.com
1. Return Eligibility
We accept returns within 30 days of delivery for:
- Unused products in original packaging
- Defective/damaged items (report within 7 days)
- Incorrect items received
Non-returnable:
- Opened screen protectors
- Customized/personalized cases
- Final sale items
2. How to Return
Simple 3-Step Process:
- Log in to your account at protectivecasesale.com/returns
- Generate your prepaid return label (U.S. only)
- Ship items back within 14 days of approval
3. Refund Options
- Original payment: 5-10 business days after inspection
- Store credit: Instant issuance (+10% bonus credit)
- Exchanges: Free size/model swaps (if available)
4. Warranty Claims
For defective products after 30 days:
- Visit protectivecasesale.com/warranty
- Submit photos of the defect
- Receive replacement (valid claims only)
5. International Returns
- Customer pays return shipping
- Refund excludes original shipping costs
- May incur customs fees
6. Return Status
Track your return at protectivecasesale.com/track-return
Need help? Visit our Help Center or use the live chat at protectivecasesale.com